Delivery & Shipping

Last updated: 7 October 2026.

This policy applies to Australian orders from PPE CART. Delivery timing has two parts: our handling time and the courier's transit time.

Handling and dispatch

For all standard available products, including DNC, MSA and other brands, estimated handling is 1–2 business days after payment is confirmed and complete delivery details are received. This includes inbound supplier delivery to our Australian dispatch address, inspection, packing and courier handover.

Business days are Monday to Friday, excluding public holidays at our dispatch location in NSW. An order received outside business hours starts processing on the next business day.

This estimate relies on supplier stock and inbound delivery. Storefront availability can include supplier stock and does not necessarily mean an item is already held at our dispatch address. If a supplier delay or stock change affects your order, we will tell you the revised estimate and discuss the available options.

Bulk, custom-branded, made-to-order and special-order lead times are confirmed separately in the quotation.

Courier transit and arrival estimates

Courier transit begins after the courier receives the parcel. Use the estimate for your postcode and selected service shown at checkout, in your order update or on the courier's tracking page. Add our handling time to that transit estimate to estimate delivery from order placement.

Courier estimates are estimates, not guaranteed arrival dates unless a guaranteed service is expressly agreed. Regional and remote addresses, public holidays, weather and service disruptions can take longer. Ask us before ordering if you have a fixed deadline.

We send tracking details when they are available. A created shipping label does not by itself mean the courier has collected the parcel.

Delivery charges and free delivery

Free standard delivery is available on Australian website orders with an eligible merchandise total of A$200 or more after discounts, excluding delivery charges. The checkout displays the applicable free-delivery option and final total. Below this threshold, delivery charges are shown before you confirm the order.

An express or other paid service, where offered, is separate from standard free delivery. Special freight or quotation-based orders follow the delivery terms disclosed and accepted for that order.

Online delivery and local personal delivery

We accept online orders for delivery across Australia. Our dispatch premises are not a customer-facing retail shop. No walk-ins or customer collection are available.

Business visits and personal delivery around Wentworthville are available by prior arrangement: normally within 15 km, with coverage potentially extending to 20 km for orders above A$500 and 30 km for orders above A$1,000. Contact us to confirm your address, order value and the delivery arrangement before relying on this option.

Local personal delivery is not an automatically available checkout service, a same-day promise or an additional free-delivery offer. Australia-wide courier delivery and the standard free-delivery threshold remain separate.

Delivery addresses, missed deliveries and split parcels

Check your delivery address, postcode and contact details before paying. Contact us promptly about a correction. We will confirm whether an address change is possible before dispatch; after dispatch it depends on the courier.

An order may travel in more than one parcel. We will provide available tracking details for each shipment. If a missed delivery or an incorrect address supplied by you causes an additional charge, we will explain the actual charge before arranging a paid redelivery. We do not charge you for correcting our own dispatch error.

Delayed, lost, damaged or unavailable orders

Contact us with your order number if tracking stops, delivery is overdue, the parcel is damaged or something is missing. We will investigate with the courier and supplier and keep you informed.

If we cannot supply the ordered product, we will offer a refund for it or an alternative only with your agreement. We will not silently substitute a different product. A carrier investigation does not remove your rights to a remedy when goods are not supplied as required by law.

Nothing in this policy excludes rights under the Australian Consumer Law.